Yes, we ship to most regions. You can check the available shipping destinations at checkout after entering your address. For a detailed list of supported countries, please visit: https://www.swanscout.com/pages/shipping-policy.

Please note that some remote areas or islands may not be eligible for delivery. If shipping is unavailable after placing an order, we will proactively contact you.

If you are not home when the delivery arrives, the courier may leave a note with instructions for rescheduling the delivery or for you to pick up the package from a nearby location. Please check with the courier or delivery service for more specific options.

We offer standard shipping, and we have warehouses in various regions (such as the United States, Europe, the UK, Australia, etc.). Orders will be shipped from the nearest warehouse based on the delivery location, ensuring customers receive their orders as quickly as possible.

All orders qualify for free shipping, regardless of order amount or shipping destination.

Shipping times vary by region: standard shipping takes 7-14 business days, while the fastest shipping takes 2-7 business days.

No, you do not need to pay customs or import fees, except in Brazil, where additional duties may apply based on customs valuation.

Once your order has shipped, you’ll receive an email with a tracking number. If you're unsure about the shipping status, you can track your order directly on our website using this link: https://www.swanscout.com/a/shipment-tracking.

If you need further assistance, please contact our customer support, and we’ll be happy to provide you with the latest tracking updates.

If the tracking link shows an error, please contact customer support. We will verify the issue and reach out to the shipping carrier for details to resolve it as soon as possible.